Our promise
Every item we sell is genuine, quality stock, and backed by your rights under the Australian Consumer Law.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged, or not as described, please contact us within 7 days of delivery with your order number and a photo. You're entitled to a replacement or refund in line with the Australian Consumer Law, and we'll cover return postage in these cases.
Change of mind
Because we keep our prices as low as possible, we're unable to offer refunds or exchanges for change of mind. Please choose carefully and check sizing and product details before ordering — and if you're unsure about anything, email us first and we'll gladly help.
How to start a return
Email admin@oztoyou.com.au with your order number, a photo, and a description of the issue. We'll reply with the next steps and the return address.
Refunds
Once we receive and inspect your returned item, we'll process your refund to your original payment method within 5 business days. You'll get an email confirmation when it's done.
Nothing in this policy limits your rights under the Australian Consumer Law.